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Privacy policy

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Privacy Policy

Effective Date: July 25, 2026

Welcome to Zigo.bd ("Zigo", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use any of the following applications:

  • Zigo.bd Customer App

  • Zigo.bd Delivery Partner App

  • Zigo.bd Restaurant Partner App

By using our applications, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on the application you use, we may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address (if provided)

  • Delivery Address

  • Account Information

Location Information

We collect your device's precise and/or approximate location only after you grant permission.

We use location data for the following purposes:

  • Finding your current location.

  • Displaying nearby restaurants and stores.

  • Calculating delivery charges.

  • Processing and delivering your orders.

  • Live order tracking.

  • Navigation for delivery partners.

  • Improving delivery accuracy and customer experience.

For the Delivery Partner App, location may be collected while the partner is online or actively delivering an order to provide real-time tracking and delivery updates.

You can disable location permission anytime through your device settings. Some features may not function properly if location access is disabled.

Notification Information

We use notification permission to send:

  • Order confirmations

  • Order status updates

  • Delivery status

  • Promotional offers (where permitted)

  • Important service announcements

2. How We Use Your Information

We use your information to:

  • Create and manage your account.

  • Process and fulfill orders.

  • Connect customers with restaurants and delivery partners.

  • Track deliveries.

  • Provide customer support.

  • Improve our services.

  • Detect fraud and unauthorized activities.

  • Comply with legal obligations.

3. Information Sharing

We may share limited information with:

Restaurants

To prepare and fulfill your order.

Delivery Partners

To deliver your order and contact you when necessary.

Service Providers

Such as cloud hosting, payment processors, notification providers, analytics providers, and mapping/navigation services.

Legal Authorities

Where required by applicable law or legal process.

We do not sell your personal information or location data to third parties.

4. Customer App

The Customer App collects information necessary to:

  • Place food or grocery orders.

  • Deliver products to your address.

  • Track orders.

  • Provide customer support.

  • Send order-related notifications.

5. Delivery Partner App

The Delivery Partner App collects information necessary to:

  • Accept delivery requests.

  • Navigate to pickup and delivery locations.

  • Share live delivery status.

  • Verify completed deliveries.

  • Calculate earnings and delivery records.

Location information may be collected while the delivery partner is online or completing deliveries.

6. Restaurant Partner App

The Restaurant Partner App collects information necessary to:

  • Receive customer orders.

  • Manage menus.

  • Update order status.

  • Coordinate with delivery partners.

  • Communicate with customers regarding orders.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the Internet is completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services.

  • Maintain transaction records.

  • Resolve disputes.

  • Comply with legal obligations.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your account.

  • Withdraw permissions such as location.

  • Contact us regarding privacy concerns.

10. Children's Privacy

Our applications are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children.

11. Third-Party Services

Our applications may use trusted third-party services such as:

  • Google Maps

  • Firebase Cloud Messaging

  • Payment gateways

  • Cloud hosting providers

These services have their own privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately after publication on our website or within the applications.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Email: support@zigo.bd

Website: https://zigo.bd

Office Address: To be updated

Last Updated: July 25, 2026